Accessibility Statement

Last Updated: April 2026

Our Commitment to Accessibility

[YOUR CLINIC NAME] is committed to ensuring digital accessibility for people with disabilities. We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Website Accessibility Features

Our website is designed to be accessible to all users, including those using:

• Screen readers
• Keyboard navigation
• Text resizing and high contrast modes
• Voice recognition software

Known Accessibility Issues

Partially Compliant Areas:

• PDF documents (we are working to make these accessible)
• Embedded videos (captions being added progressively)
• [ADD OTHER KNOWN ISSUES IF ANY]

Physical Accessibility

Our clinic offers:

• Wheelchair accessible entrance and accessible parking
• Accessible toilet facilities with grab rails
• Accessible appointment booking (phone, email, in-person)
• Extra time for patients with mobility difficulties
• Accessible reception and waiting area
• Lift access to upper floors [IF APPLICABLE]

Communication Accessibility

We provide:

• British Sign Language (BSL) Interpreters: Available on request (24 hours’ notice preferred)
• Written Information: Large print, Braille, audio formats available upon request
• Easy Read Documents: Available for patients who prefer simpler language
• Hearing Loop: Available in reception area
• Text Relay Service: Can accommodate users of text relay

Request Accessibility Support

If you need accessibility support or have encountered barriers accessing our services:

Phone: [YOUR PHONE]
Email: [YOUR EMAIL]
Response time: We aim to respond within 5 working days

Report Accessibility Issues

If you discover an accessibility issue on our website, please email us at [YOUR EMAIL] with:

• Description of the issue
• The page or feature affected
• Your browser and device type
• Preferred contact method

⚠️ Important: Test your website for WCAG 2.1 AA compliance using tools like WebAIM, AXE, or WAVE before publishing this statement.