Terms & Conditions

Last Updated: April 2026

1. About Us

Clinic Name: [YOUR CLINIC NAME]
Address: [YOUR FULL ADDRESS]
GDC Registration: [YOUR GDC NUMBER]
Phone: [YOUR PHONE]
Email: [YOUR EMAIL]

These terms apply to all patients receiving treatment at our practice.

2. Our Services

We provide dental treatment in accordance with GDC Standards for Dental Professionals. We will:

  • Provide treatment to the best of our professional ability
  • Explain treatment options and obtain your informed written consent
  • Maintain patient confidentiality at all times
  • Comply with all relevant UK dental regulations and health laws
  • Maintain appropriate professional indemnity insurance

3. Appointments & Booking

Booking: Appointments can be booked online, by phone, or in person
Confirmation: We will confirm your appointment 24 hours in advance
Cancellation Notice: Please provide 24 hours’ notice if you need to cancel
Cancellation Fees: Cancellations with less than 24 hours’ notice may incur a [£25/£50/OTHER] fee
Missed Appointments: No-shows without cancellation may incur a charge

4. Payment Terms

Payment Due: On the day of treatment unless otherwise agreed in writing
Accepted Methods: Cash, card, bank transfer, [OTHER METHODS]
Invoicing: Invoices provided upon request
Late Payment: We reserve the right to suspend treatment if payment is not made

5. Patient Conduct

We operate a zero-tolerance policy for:

  • Verbal or physical abuse of staff or other patients
  • Threatening, aggressive, or abusive behaviour
  • Discrimination or harassment
  • Disruptive behaviour in the practice

Consequence: We reserve the right to dismiss a patient from our practice immediately if any of the above occurs.

6. Liability & Professional Indemnity Insurance

We maintain professional indemnity insurance as required by the General Dental Council. We are liable for clinical negligence. Nothing in these terms excludes liability for death, personal injury, or fraud.

7. Treatment Recommendations

We will recommend treatment options based on our professional assessment. However, you have the right to:

  • Accept or decline any recommended treatment
  • Request a second opinion
  • Take time to consider your options
  • Ask for alternative treatments

We cannot accept responsibility for outcomes if you decline recommended treatment.

8. Complaints & Dispute Resolution

If you have a complaint, please see our Complaints Procedure. Unresolved complaints may be escalated to:

  • NHS Ombudsman (if NHS patient)
  • Care Quality Commission (CQC)
  • General Dental Council (GDC)
  • Small Claims Court

9. Governing Law

These terms are governed by English Law and the courts of England have jurisdiction over any disputes.

⚠️ Important: This is a template. We recommend consulting a solicitor specialising in healthcare law before publishing.